§ 401-19. Telephone requests for assistance.

Latest version.

A.
Send a short memo to the Town Manager's office explaining phone contacts as a result of RFAs.

B.
Staff comments on telephone responses should note the date when the resident was contacted and when the issue was resolved.

C.
Avoid submitting handwritten responses to the Town Manager's office — please type. Give details of the disposition. If the issue is complex, name the area of concern, i.e., "answered questions regarding shellfishing license." Electronic mail is an acceptable form of communication and is highly encouraged.

D.
Make initial contact with resident within 24 hours of receipt of RFA. State on whose behalf you are calling, be positive, and provide assistance. Provide resident the name and telephone number of person to contact should they have additional questions.

                    
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